When you pay, when we refund, how to give notice and what happens when your plan ends.
This policy is part of our Terms of Service. It sets out when you pay, when we refund, how to cancel and what happens when you do. If our Terms and this policy ever seem to say different things about payments, refunds, pausing or cancelling, this policy applies. Subject to section 13.3, for any plan you pay for through Whop, this policy and our Terms replace any earlier contract with us. A contract we sign with you after you check out changes them only where it says so in writing.
1.1 This policy is from Opus Group, whose registered entity is Queen Consultancy Inc., a Delaware corporation ("Opus Group", "we", "us"). Our registered address is 131 Continental Dr, Suite 305, Newark, DE 19713, USA.
1.2 "You" means the business that pays for one of our plans, and the person who pays for it.
1.3 Our plans are for businesses only. By paying, you confirm you are buying for your business.
2.1 Our plans are paid monthly, in advance, in US dollars.
Foundation: $1,000 or $1,500 a month.
Growth: $2,000 or $2,500 a month.
Complete: $3,000 or $4,000 a month.
Your price is agreed on your call with us before you pay.
2.2 Your first payment is taken when you check out on Whop. Your payment date is the day your ads go live on your Google account, not the day you check out. If you check out on the 27th and your ads go live on the 30th, your payment date is the 30th. The days in between are not charged and you are never charged twice for the same month. After that, the price of your plan, plus any tax shown at checkout, is taken automatically once a month on your payment date until you give notice or your plan ends. After you give notice, you pay only what section 9.2 says. That price only changes if you move package or we tell you in writing at least 30 days before. If you give notice before a new price starts, you pay your old price until your last day. You can see your next payment date in your Whop account.
2.3 Each full monthly payment starts a new month of work, which runs until your next payment date or your last day, whichever comes first. We bill whole months. We do not bill part months for a notice period.
2.4 There is no setup fee, no cancellation fee and no late fee on these plans. A monthly payment taken during your notice period (section 9) is not a cancellation fee. It pays for the work we do for you in that month, which we keep doing until your last day.
2.5 Payments are taken by Whop for us. The charge on your card statement shows as WHOP* OPUSGROUP. Your receipt from Whop names Opus Group and your plan.
3.1 Your monthly payment to us does not include ad spend.
3.2 You pay Google for your Local Services Ads and Pay-Per-Click ads yourself, on your own card, straight to Google. That money never passes through us and we take no cut of it.
3.3 We never refund ad spend, because we never receive it.
3.4 Invalid leads from Google Local Services Ads (Google Guaranteed) can be credited back by Google. Every week we dispute the invalid leads we find, and the ones you tell us about, with Google. Google decides which ones it credits. Any credit goes back onto your Google account. It does not come through us and it is not a refund from us.
3.5 Anything about money you paid to Google is between you and Google. We will help you raise it with them.
4.1 Your payment covers work that starts straight away. We email you within one business day to book your onboarding call. From that call we build your Google accounts, or get into the ones you have, and send your licence and insurance to Google. We aim to have your Pay-Per-Click ads live, and on Growth and Complete your landing pages too, in the first week after that call. How fast depends on you sending us what we need and on how long Google takes.
4.2 Apart from the cases in section 5, once work on a month has started, its payment is not refunded, in full or in part. That includes when you give notice part way through the month or do not use everything in your plan.
4.3 The only refunds we give are the ones in section 5.
5.1 We refund you in these cases:
(a) Charged twice. You were charged more than once for the same month. We refund each extra payment in full.
(c) Wrong price. You were charged more than the price agreed with us before you paid. We refund the difference and put you on the right price.
(d) Work never started. The work for that month never started because of something on our side. We refund that payment in full.
(e) We stop early. We end your plan before the end of a month you have paid for. We refund the days we did not work. Section 9.5 sets out the one exception.
(f) Something outside anyone's control. Either of us ends the plan under section 21 of our Terms. We refund the days you paid for that we did not work.
(g) Paid twice for the same days. You took back your notice, moved package, or our work stopped early under section 9.9, and you paid twice for the same days or for days we did not work. We refund what you paid twice, or for the days we did not work.
Where we refund days, each day is your monthly price divided by 30.
5.2 These are the only cases in which we refund a monthly payment.
5.3 How fast. We reply within two business days of you telling us about a problem. Once we have confirmed a refund to you in writing, we send it within 5 business days.
5.4 How it is paid. Refunds go back to the card or payment method you paid with, through Whop. Your bank then usually shows it within 3 to 5 business days. If Whop cannot send it, we tell you and agree another way to pay it back.
5.5 If we spot one of these mistakes ourselves, we refund it without waiting for you to ask and tell you by email.
6.1 How many calls and jobs you get depends on things we do not control, such as your ad spend, your area, your prices, your reviews and how fast your phone is answered. Having fewer calls or jobs than you hoped for is not a reason for a refund.
6.2 The only promise we make about numbers is the one in section 12 of our Terms of Service: 10 closed jobs a month, minimum, and only where we have offered it to you and agreed it in writing. We do not promise any number of calls, and there is no minimum ad spend attached to it. It depends on you replying to every lead within one hour, answering or returning every call, quoting the work, closing at least one in every three jobs you quote, and spending the monthly ad budget you agreed with us for the whole month without cutting it or pausing your ads. If you have done all of that and you are still under 10 closed jobs, we do extra work at no extra charge until you get there, and your fee carries on as normal. That is not a refund of fees already paid and it does not pause your fee.
6.3 Any other figure for calls or jobs, spoken or written, on a call, in an email or in our sales material, is an estimate and not a promise.
7.1 You can ask to pause your plan. A pause you ask for only happens if we both agree it by email, with a start date and a restart date. We can also pause our work and your payments in the cases in section 10.8 of our Terms, and we tell you by email when we do. While a chargeback is open (section 18.7 of our Terms), our work carries on and we may delay a payment until it is settled. A delayed payment is still owed, and it is due 7 days after the chargeback is settled.
7.2 A pause you ask for starts on your next payment date. The month you are in has been paid for and carries on as normal.
7.3 While a pause you ask for is on, no monthly payment is taken, your ads are switched off so no ad spend goes out, and our work stops.
7.4 On the restart date your ads go back on and your monthly payments start again at the same price. If you would rather stop, give notice before the restart date. If your last day is before the restart date, your plan ends without restarting and there is nothing more to pay. If it is on or after the restart date, you pay only for the days from the restart date up to and including your last day, as set out in section 9.2. If a full monthly payment is taken on the restart date after you gave notice, we keep only what you owe and refund the rest within 5 business days, without you asking. If your plan ends before the restart date, your ads stay off. We tell you on your last day, and you can switch them back on yourself in your own Google accounts. Your payment date after a pause may move to your restart date. We confirm the new date by email before the restart.
7.5 If you only need your ads off for a few days, for example when nobody can answer the phone, email us the dates. We switch the ads off for those dates. Your monthly payment carries on as normal.
8.1 Our plans are month to month, with 30 days' notice. You can give notice at any time:
(a) On Whop. Sign in at whop.com, go to your orders, choose your Opus Group plan and cancel it. Cancelling on Whop counts as your notice. Whop then emails you to say it will not charge your card again. That only stops the monthly payment. Within one business day we email you your last day and what you still owe for your notice period, if anything.
(b) By email. Email info@opusgroupusa.com with your business name and say you want to end your plan.
(c) On a call with us, or by email to anyone at Opus Group.
For (b) and (c), we cancel your plan on Whop within one business day and email you your last day and what you still owe for your notice period, if anything. If your notice reaches us on a payment date or the day before one, we cancel your plan on Whop that day. If a payment has failed and Whop is still retrying it, we do not cancel your plan on Whop until the payment goes through or the 5 days end (section 9.7).
8.2 Your notice starts on the day you cancel on Whop, the day your email reaches info@opusgroupusa.com, or the day you told us under section 8.1(c). Weekends and holidays count. Days and dates in this policy are counted in US Eastern Time.
9.1 Your notice lasts 30 days, counting the day it starts as day 1. The 30th day is your last day. We keep working for you until then. After you give notice, your next payment date means the date your plan would next have been charged if you had not given notice. If you give notice on a payment date before that day's payment is taken, that day is your next payment date. If your payment date is the 29th, 30th or 31st, in a month without that date it is the last day of that month.
9.2 You pay for the whole of your notice period. If a payment date falls inside your notice period, that monthly payment is taken in full on that date and it is not refunded. There is no part month and no daily rate, and there is no separate notice invoice. If you ask us to stop work before your last day, your last day does not change and you still pay for your notice period. A package move we agreed before your notice only goes ahead if we confirm it in writing after your notice, and your last day does not change.
9.3 If no payment date falls inside your notice period, there is nothing more to pay, because you have already paid for the month we are working through.
9.4 Example. You pay $1,500 a month and your payment date is the 10th. You give notice on 9 March, so your last day is 7 April. Your payment on 10 March is taken in full, it is not refunded, and we work for you until 7 April. If instead you give notice on 11 March, your last day is 9 April, no further payment is taken, and there is nothing more to pay.
9.5 If we decide to stop working with you, we tell you in writing at least 30 days before we stop. If our last day comes before the end of a month you have paid for, we refund the days we did not work (section 5.1(e)). The only exception is when we end your plan early for one of the reasons in section 10.8 of our Terms, such as false licence or insurance details. Then we stop when we tell you, and the month you are in, or any notice-period days you have already paid for, is not refunded.
9.6 Money you owe us stays owed until it is paid, including after your plan ends. If it is not paid when it is due, we remind you in writing. If it is still not paid, we may pass it to a collection agency or take legal action to recover it. We never add late fees or interest, and we never hold back your accounts or pages because of it (section 10.1). We do not add the cost of collecting it to what you owe.
9.7 If a payment fails and is still not paid after 5 days, your plan ends and our work stops at the end of the 5th day after your payment date, counting the day after your payment date as day 1. You pay for the days from your payment date up to and including that day, at your monthly price divided by 30, and nothing after that (section 9 of our Terms). Giving notice while a payment has failed does not keep our work going past those 5 days. While Whop is still retrying, we do not cancel your plan on Whop. If the payment goes through, it pays for the month from that payment date, your next payment date is one month after it, your notice runs from the day you gave it, and we only send the invoice in section 9.2 after the payment has gone through.
9.8 You can take back your notice by email before your last day. If your plan is still active on Whop, it carries on at the same price. If your plan was cancelled on Whop, we send you a new checkout link at the same price. Your notice is only taken back once you pay it, and until then your last day does not change. The day you pay becomes your new payment date. You still pay the invoice for the days before that date, and we refund anything you paid for days the new payment covers.
9.9 If we have both given notice, your plan ends on whichever last day comes first. If our work stops before your last day for any reason other than you asking us to stop (section 9.2) or the reasons in section 10.8(b) to (d) of our Terms, you do not pay for the days after it stops, and we refund any of those days you have already paid for. If we stop for those reasons in our Terms, we keep what you have already paid, but we do not invoice any days you have not paid for.
10.1 You own your Google accounts, your pages, your website and your numbers (your call records and results). Nothing of yours is switched off or held back, and we never ask for money to hand it over.
10.2 Within 5 business days of your plan ending, or sooner if you ask, we:
(a) make sure you, or anyone you name, have full owner control of your Google accounts, including Google Local Services Ads, Google Ads and your Google Business Profile, and remove our access, unless you ask us to keep it for up to 30 days while you hand over;
(b) hand over your pages and your website, or move them to your own account or to whoever you choose, and keep your pages live until they are moved, for up to 30 days after your plan ends. If you have not told us where to move them by then, we send them to you as files before we take them down;
(c) send you your call records and results;
(d) help you keep any call tracking number we set up, if the phone company allows it, or put your own number back on your ads, landing pages and Google Business Profile before that tracking number stops. Any phone company charge for moving a number is yours.
10.3 Your Local Services Ads and Pay-Per-Click ads stay on unless you tell us otherwise. If you want them off when your plan ends, tell us and we switch them off on your last day. After your plan ends, your ads and your ad spend are between you and Google.
10.4 On the Complete plan, the CRM and any AI answering we set up are part of our monthly work, so they stop when your plan ends. Before they stop, we send you your call and quote records.
11.1 If a payment looks wrong, email info@opusgroupusa.com with "Billing" as the subject. Include your business name, the date and amount of the payment, and what looks wrong.
11.2 We reply within two business days. If we got it wrong, we refund you under section 5.
11.3 You can also open a case in Whop's Resolution Center from your order on Whop. We answer cases there within two business days too.
11.4 Please come to us before you go to your bank or card company. We can put a billing mistake right within days. A bank dispute (a chargeback) takes weeks.
11.5 If a payment is disputed with your bank, we give the bank our records. These include this policy, the plan and price you agreed to at checkout, and the records of the work listed in section 12.
12.1 If there is a question about whether we did the work you paid for, these are the records we rely on:
(a) your Whop checkout record, showing the plan, the price, the date and that you agreed to our Terms of Service and this policy;
(b) the change history in your Google Ads account, and the dated records of changes to your Google Local Services Ads profile and Google Business Profile;
(c) the date your licence and insurance were sent to Google;
(d) your Pay-Per-Click ads and Local Services Ads, and the dates they went live;
(e) your call records, including the invalid leads we disputed with Google;
(f) the weekly performance reports we emailed you, with the dates they were sent;
(g) your monthly strategy calls and 90-day reviews, with the calendar invites, notes and any recordings;
(h) on Growth and Complete, your landing pages with their links and the dates they went live, and the changes made to your Google Business Profile and website;
(i) on Complete, the CRM, sales training and process records;
(j) emails, texts and other messages between you and us.
12.2 We keep these records as set out in section 8 of our Privacy Policy.
13.1 Subject to section 13.3, the version of this policy that applies to a payment is the one that applies to you on the day that payment is taken. If you give notice before a change applies to you, the version before the change applies until your last day.
13.2 If we change this policy, we email you at least 30 days before the change applies to you.
13.3 If you checked out before this version was shown on our Whop checkout, it applies to you from 30 days after we email it to the email on your Whop account. Until then, the terms you accepted at checkout apply. If you did not accept any terms at checkout, until then your plan is month to month and ends at the end of the month you have paid for, with nothing more to pay.
Opus Group
131 Continental Dr, Suite 305, Newark, DE 19713, USA
Email: info@opusgroupusa.com
Phone: +1 (256) 516-9910
Website: opusgroupusa.com
Opus Group, a Delaware corporation · 131 Continental Dr, Suite 305, Newark, DE 19713, USA · info@opusgroupusa.com · +1 (256) 516-9910