Cancellations & Refund Policy

1. Overview

Opus Group LLC ("Opus Group," "we," "us," or "our") is committed to delivering exceptional results for every client. This Cancellations & Refund Policy outlines how cancellations, refunds, and billing adjustments are handled across our branding, web design, and Google Ads management services.

By engaging our services, you agree to the terms outlined below.

2. Service Agreement & Billing

All services are provided on a month-to-month basis unless otherwise agreed in writing. There are no long-term contracts required.

• Billing occurs at the start of each service period
• Payment is due upon receipt of invoice, with a Net 15 payment window
• Services are delivered continuously throughout each billing period
• Custom pricing is tailored to each client's specific needs and scope

3. How to Cancel

You may cancel your engagement with Opus Group at any time by providing 30 days' written notice. Cancellation requests should be sent to:

Upon receiving your cancellation notice, we will confirm receipt within 2 business days and outline the final billing details.

4. Cancellation Effective Date

Cancellations take effect at the end of the current billing period following your 30-day notice. This means:

• You will continue to receive full service delivery through the end of your paid period
• No additional charges will be applied after the cancellation effective date
• Campaign management and optimisation continue until the final day of service

5. Refund Policy

Refund requests are assessed on a case-by-case basis. The following guidelines apply:

Eligible for refund:

• Services that have been paid for but not yet delivered or commenced
• Billing errors or duplicate charges
• Services not rendered due to circumstances within our control

Not eligible for refund:

• Active campaign ad spend — funds allocated to Google Ads, Meta, or other advertising platforms are non-refundable as they are paid directly to the platform
• Completed project deliverables (websites, brand assets, strategy documents) that have been delivered and approved
• Partial months of service after the cancellation notice period has begun
• Services already rendered during the current billing period

6. Refund Process

To request a refund, contact us at info@opusgroupusa.com with the following details:

• Your company name and contact information
• The service(s) and billing period in question
• The reason for your refund request

We will review your request and respond within 5 business days. Approved refunds are processed within 10 business days and returned to the original payment method.

7. Project-Based Work

For one-off projects (website builds, brand identity packages, etc.):

• A 50% deposit is required before work begins
• The deposit is non-refundable once work has commenced
• The remaining balance is due upon project completion and delivery
• If you cancel mid-project, you will be billed for work completed to date

8. Pausing Services

If you need a temporary break rather than a full cancellation, we may offer the option to pause your account for up to 30 days. During a pause:

• Active advertising campaigns will be paused (no ad spend incurred)
• No service fees will be charged for the paused period
• Your account, data, and campaign history will be preserved
• Pausing is subject to approval and availability

9. Handover & Transition

Upon cancellation, we will provide a smooth transition:

• Transfer of any website files, assets, or deliverables you've paid for
• Access credentials for accounts we manage on your behalf
• A summary of campaign performance and recommendations
• Reasonable assistance during the transition period at no additional cost

Note: Google Ads accounts created and managed by Opus Group remain under Opus Group's MCC (Manager Account). Upon cancellation, we will transfer ownership of the account to you or your new provider upon request.

10. Disputes

If you are dissatisfied with our services, we encourage you to reach out before cancelling. We are committed to resolving concerns and will work with you to find a solution.

For billing disputes, please contact us within 30 days of the charge in question. Disputes raised after 30 days may not be eligible for adjustment.

11. Contact Us

For any questions about this policy, cancellations, or refund requests:

• Email: info@opusgroupusa.com
• Phone: +1 (256) 516-9910
• Address: 131 Continental Dr, Suite 305, Newark, DE 19713